CommerceShip | Cookie Policy

Our Privacy Policy explains our principles when it comes to the collection, processing, and storage of your information. This policy specifically explains how we, our partners, and users of our services deploy cookies, as well as the options you have to control them.

1. What are cookies?

Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to "remember" you and your preferences, either for a single visit (through a "session cookie") or for multiple repeat visits (using a "persistent cookie"). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as "first party cookies"), or by third parties, such as those who serve content or provide advertising or analytics services on the website ("third party cookies"). Both websites and HTML emails may also contain other tracking technologies such as "web beacons" or "pixels." These are typically small transparent images that provide us with statistics, for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. As a result, if you disable cookies, web beacons may still load, but their functionality will be restricted.

2. How we use cookies

We use cookies for a number of different purposes. Some cookies are necessary for technical reasons; some enable a personalized experience for both visitors and registered users; and some allow the display of advertising from selected third party networks. Some of these cookies may be set when a page is loaded, or when a visitor takes a particular action (clicking the "like" or "follow" button on a post, for example). Many of the cookies we use are only set if you are a registered CommerceShip user (so you don't have to log in every time, for example), while others are set whenever you visit our website, irrespective of whether you have an account. For more information on the choices you have about the cookies we use, please see the Controlling Cookies section below.

3. Where we place cookies

We set cookies in a number of different locations across our services. These include:

On our website www.commerceship.com.
In our web application.
On applications that use our components.

The table below explains the types of cookies we use on our website and why we use them.

Category of cookies	Why we use these cookies
Required	These cookies are essential for our website and services to perform basic functions and are necessary for us to operate certain features. These include those required to allow registered users to authenticate and perform account-related functions, store preferences set by users such as account name, language, and location, and ensure our services are operating properly.
Analytics and Performance	These cookies allow us to optimize performance by collecting information on how users interact with our website, including which pages are visited most, as well as other analytical data. We use these details to improve how our website functions and to understand how users interact with them.
Advertising	These cookies are set by us and our advertising partners to provide you with relevant content and to understand that content's effectiveness. They may be used to collect information about your online activities over time and across different websites to predict your preferences and to display more relevant advertisements to you. These cookies also allow a profile to be built about you and your interests and enable personalized ads to be shown to you based on your profile.

5. Examples

Below are the products and services used by CommerceShip, with explanations of their purpose.

Required

Service	Purpose
Freshsales	We use Freshsales, a customer relationship management service by Freshworks Inc. ("Freshworks"), to interact with existing and potential customers. It processes contact information and interaction records to help us manage our customer relationships effectively. https://www.freshworks.com/privacy
Freshmarketer	We use Freshmarketer, an email service by Freshworks, to automate email campaigns and engage with existing and potential customers. It processes contact information and email interaction data (such as open rates and clicks) to facilitate our communication strategies. https://www.freshworks.com/privacy
Freshchat	We use Freshchat, a live chat and messaging service by Freshworks, to enable communication between our company and our existing or potential customers visiting our website and web application. This service processes chat logs and, potentially, contact information if provided during chat sessions. https://www.freshworks.com/privacy
Stripe Payments	We use Stripe Payments, a processing service by Stripe, Inc. ("Stripe"), to securely accept and process payments for our services. Stripe Payments may collect and store card information and transaction details to complete purchase transactions. https://stripe.com/privacy
Stripe Radar	We use Stripe Radar, a fraud detection and prevention service by Stripe, to identify and block fraudulent payment transactions. This service processes transaction data and employs machine learning to protect against fraudulent activity. https://stripe.com/privacy

Analytics and Performance

Service	Purpose
Google Analytics	We use Google Analytics, an analytics service provided by Google LLC, to collect information about the use of our website and web application. This service collects data related to the traffic, location, and behavior of our visitors for the purpose of statistical analysis and website improvement. https://policies.google.com/privacy
Google Tag Manager	We use Google Tag Manager, a tag management system provided by Google. This service simplifies the process of managing and implementing tags, which are used to track user behavior and understand the effectiveness of our online marketing and analytics efforts. https://policies.google.com/privacy
Hotjar	We use Hotjar, a behavior analytics service by Hotjar Ltd., on our website and web application to better understand user navigation and interaction. This service collects data, such as mouse movements, clicks, and scrolling activity, enabling us to enhance the user experience. https://www.hotjar.com/legal/policies/privacy
Mixpanel	We use Mixpanel, a product analytics service by Mixpanel, Inc., to gain insight into how visitors interact with elements and features on our website and in our web application. Mixpanel uses cookies and other tracking technologies to understand user interaction with our services, helping us improve their experience and our offerings. https://mixpanel.com/legal/privacy-policy

Advertising

Service	Purpose
Google Ads	We use Google Ads, an advertising platform provided by Google LLC, to promote our offerings across the Google Network, which includes the Google Search Network, Google Display Network, Google Search Partners, and YouTube. Google Ads uses cookies and similar technologies to personalize and measure the effectiveness of these ads. Settings for personalized ads: https://adssettings.google.com https://policies.google.com/privacy
Meta Ads	We use Meta Ads, an advertising platform provided by Meta Platforms, Inc. This platform enables the creation of ads that appear on Facebook, Instagram, Messenger, and the Meta Audience Network. Meta Ads may use cookies and collect certain user data to personalize and measure the performance of these ads. https://www.facebook.com/privacy/policy
Microsoft Advertising	We use Microsoft Advertising, a service provided by Microsoft Corporation, to display advertising on search results websites, including Bing, AOL and Yahoo owned and operated sites, and Bing, AOL and Yahoo syndicated partner sites. Microsoft Advertising uses cookies to help target and personalize advertisements to your interests. Your privacy settings: https://account.microsoft.com/account/privacy https://privacy.microsoft.com/en-us/privacystatement
LinkedIn Ads	We use LinkedIn Ads, an advertising platform provided by LinkedIn, a subsidiary of Microsoft Corporation, to deliver advertisements across the LinkedIn network. LinkedIn Ads utilizes cookies and may collect user data for ad personalization and performance measurement. Opt out of targeted advertising: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out https://www.linkedin.com/legal/privacy-policy

Please note that this section is not intended to be exhaustive, but rather aims to be representative.

Visitors may wish to restrict the use of cookies or completely prevent them from being set. Most browsers provide ways to control cookie behavior such as the length of time they are stored - either through built-in functionality or by utilizing third party plugins. If you disable cookies, please be aware that some of the features of our service may not function correctly.

To find out more on how to manage and delete cookies, visit aboutcookies.org. For more details on your choices regarding use of your web browsing activity for interest-based advertising visit:

On a mobile device, you may also be able to adjust your settings to limit tracking.

Some analytics services we use, which place their own cookies or web tags on your browser, offer their own opt out choices. For example, you can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, from Hotjar by using the Do Not Track header.

You may see a "cookie banner" on our website and console. If you are visiting one of our website from the EU, then we do not set, or allow our ad partners to set, cookies that are used to show you targeted ads before you click to accept. When you consent in this manner, we and our advertising partners may set advertising cookies on the website you are visiting and on our other websites, products, and services, which we use to show you advertisements about our various CommerceShip products. We'll display the banner to you periodically, just in case you change your mind.

8. Contact Us

If you have any questions about our use of cookies, you can find the most relevant contact details in our Privacy Policy.

Cookie Policy

Last Updated: June 1, 2023