Question 1

Which carriers do you support?

Accepted Answer

We integrate with major shipping carriers: Carriers: FedEx, UPS, USPS, Canada Post, UniUni, and 100+ carriers in all, including regional and last-mile networks through our aggregator partners International: Cross-border shipping with customs documentation support Freight: LTL and full truckload shipments alongside parcel, on those orders and through that invoice audit, with linehaul legs planned for zone-skipping and consolidation Service Levels: Ground, express, freight, and specialty services per carrier Related resources: Integrations Don't see your carrier? Contact us to discuss integration options.

Question 2

Who handles shipping and delivery issues?

Accepted Answer

Carriers handle pickup, transit, and delivery. CommerceShip is the platform you manage those shipments from: Delivery Services: Contact your carrier directly for delivery or service issues Billing Support: Carriers handle their own billing questions and support Tracking Visibility: We provide visibility to shipping and tracking information CommerceShip App Support: Contact us for questions about our software features

Question 3

What does the Operations agent do here?

Accepted Answer

The Operations agent runs the shipment from selection to delivery and hands off what comes after: Selects the Service: Compares rates and transit times across your connected carriers and applies your rules, cost targets, and carrier preferences to each parcel shipment, with LTL and truckload managed on the same orders Generates the Label: With the selected service and customs documentation for international shipments Tracks and Flags: Watches shipments through delivery and flags address issues, delays, scan gaps, and failed attempts Hands Off the Invoice: The carrier invoice queues for the Finance agent, which verifies every charge against your contract Graduated Autonomy: Six levels from Manual to Autonomous. The agent starts supervised and executes on its own once you raise its level, with thresholds and a kill switch at every level Meet the Operations agent

Question 4

Can I compare rates across carriers in real-time?

Accepted Answer

Yes, rate comparison is a core feature: Real-time Rates: Compare rates from all connected carriers at once using published rates or custom rate imports Side-by-side Comparison: View service levels, delivery times, and costs for each carrier side by side Cost Breakdown: See base charges, surcharges, and total cost per shipment Carrier Selection: Select the carrier yourself, or let the Operations agent select it under your rules and cost targets

Question 5

How accurate is the shipment tracking?

Accepted Answer

Tracking data comes directly from carrier systems: Direct Integration: Connected to carrier tracking APIs for accurate status updates Near Real-time: Status updates reflect carrier scans as they occur Standardized Statuses: Unified status labels across carriers (In Transit, Out for Delivery, Delivered) with carrier-specific details available Unified Dashboard: Track shipments whichever carrier moves them Carrier Scorecards: Carriers are scored on on-time delivery, invoice accuracy, damage rate, claims resolution, and transit-time consistency, with an alert when a score crosses your threshold

Question 6

Can I use my own carrier accounts?

Accepted Answer

Yes, you ship using your own carrier accounts: Bring Your Accounts: Connect your existing FedEx, UPS, USPS, Canada Post, and other carrier accounts Your Rates: Ship using your published or negotiated contract rates Direct Billing: Carriers bill your account directly for all shipments Full Control: Maintain your carrier relationships and account settings We can also provide access to negotiated rates in specific situations.

Ship parcel, LTL, and truckload on your own rates

Transportation Management on CommerceShip

How Transportation Management Works

Connect the carriers

Pick the service

Print the paperwork

Track the shipment and audit the invoice

Ship With Your Preferred Carriers

Send us your shipment data and carrier rates for a demo

Transportation Management FAQs